KAKUKA always strive to improve the quality of our products, which has to undergo a series of thorough inspections before shipped out. Once our products somehow fail to satisfy you, please contact us directly and let us help you.

 

Kakuka offers ONE YEAR (365 days) warranty against defects in workmanship and/or materials from the date of purchase. If there are any manufacturing defects when the E-bike is fresh out of the package (not common), we are responsible for troubleshooting, and sending replacement parts to repair your bike and get you rolling ASAP.

 

KAKUKA offers the following solutions.

 

1. We'll ship replacement parts by regular mail and walk you through with instructions.

2. We'll exchange the defective accessories with functionally equivalent ones which are equivalent to the original parts in performance and reliability.

 

In the above cases, KAKUKA covers the repair fee and shipping fee, and there is not a further charge for customers.

 

The KAKUKA Limited Warranty is available to the original purchaser only and is not transferable. E-bike purchased elsewhere, used condition or second hand are not covered under warranty.

 

WHAT’S COVERED

Controller

12 months

Charger

6 months

Gauges / Throttle

6 months

Shifter

6 months

Frame

36 months

Central Axis

6 months

Sprocket

6 months

Fork

12 months

 

 

WHAT’S NOT COVERED

KAKUKA's limited warranty does not cover the following situation:

Damage resulting by any personal behaviors, abuse, misuse, negligence, or accident.

Damage resulting from improper installation, assembly, disassembly or repair.

Damage caused by riding with more than one person, overload.

Damage caused by lack of care and maintenance.

Damage caused by water damage.

Damage caused by tampering with components or making modifications to alter the product from its original condition.

Standard wear and tear, these items such as: Tires, Tubes, Spokes, Brakes, Chain, Brake pads, Cables and Housing, Bearings, Seals, Grips, Bushings, Cassettes.

Fading, scratches, minor dents or other cosmetic issues, including rust.

Installation, assembly, repair, maintenance, or disassembly costs.

 

KAKUKA reserves the right to assess all warranty claims and, at its sole discretion, to determine if defects or damages are covered by this limited warranty. In the event a claim is submitted but is determined to not be covered by this warranty, we will provide a quotation for repair costs and return shipping costs to you.

 

Warranties set forth in this provision are exclusive and in lieu of all warranties expressed or implied, including warranties arising from a course of dealing or using or trade. KAKUKA makes no warranty expressed or implied, of merchantability or fitness for any particular purpose.

 

KAKUKA reserves the right to update model designs or substitute models with graphics and/or colour changes. Product replacements are subject to item availability. If an exact replacement is not available, KAKUKA reserves the right to use refurbished / comparable value components and products in fulfilling any warranty claim.

 

Seller shall not be liable in contract, in tort (including negligence), or otherwise for damage or loss of other property, loss of profits or revenue, loss of use of property or equipment, claims of customers of the buyer, or for any special, indirect, incidental, or consequential damages whatsoever. Under no circumstances shall the seller's liability exceed the purchase price of the goods in respect of which damages are claimed. The obligation of KAKUKA and buyers' sole remedy under its limited warranty is the supply of a replacement from regular product inventory lines. KAKUKA shall not be liable for any other costs incurred nor shall KAKUKA be liable for any special, indirect, incidental, or consequential damages.

 

Your use of our products is at your own risk. You will be solely responsible for (and KAKUKA disclaims) any and all loss liability or damages resulting from your use of our products, including loss of life, personal injury, or the loss of or damage to the computer, mobile device, and all other property.

 

Customer agrees and represents that he or she is buying KAKUKA Products for his or her own use and not for resale.

 

Customer shall not reproduce, duplicate, copy, sell, trade, resell or exploit for any commercial purposes, any portion of the Site.

 

If you have questions or concerns regarding your warranty information, please send an email to service@kakuka.com.

 

Contact Us:
Address: Room 1006, Chuanghui Building, Wuhe Community, Bantian Street,
Longgang District, Shenzhen, China
Working Time: 9 am- 6pm GMT+8 (Monday to Friday)
Please send us an email with a detailed description of the issue and include the following:
1.Photos and/or video of your E-bike and part(s) that clearly displays the problems.
2.Order number and date code of your bike.
3.Date and place of purchase, including an image/copy of the legible receipt, if available.
4.Please hold on to your bike and the affected parts as we may request that it be returned for evaluation.

Please contact us and get our written approval before sending any item back.

 

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